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ORDERING


Simply click the "Buy it Now" button, System will add the selected item to your cart. Then reaching to the checkout process ( you can edit your cart at cart page or icon anyway, Insert your shipping address and select the shipping methods. Finally, Complete your purchase and you'll receive an order confirm email.

You can use any payment type listed: Visa / Visa Electron , Mastercard, American Express, Paypal, Apple Pay, Google Pay, Maestro, Shopify Pay. We take your security very seriously and have invested in the latest technology which encrypts information as it is sent to us.

Credit and debit cards must be registered to the account address. Card details are checked and verified by a third party and goods are dispatched once authorization has been obtained.

Please also make sure that your payment card is set up by your card issuer for international payments.

We’re sorry, but we can’t accept payments from a card that’s due to expire within five days of placing your order or payments from pre-paid cards.

Gift cards purchased in the UK can’t be used internationally.

SHIPPING & DELIVERY

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Our delivery will take 5-15 days; However please expect 3-5 weeks of delivery (Due to the COVID-19 situation) although we ship your order and provide the tracking number within 24 hours, it is the shipping carriers and the government who will decide when to deliver your order.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 10-30 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status. After that period, you can track your order at your country’s post website or see at your order status page in shipping confirmation email from us. You can also track order here

PRODUCTS

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

To start a return (Return & Exchange Center)

You can submit your request at return center. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We glad to help and give the best solution for your order - We are always here to help!

If your product arrived damaged, We can resolve your issues by return or exchange to you. Please email to : support@luxcollars.com and we'll assist you!

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

ORDER CHANGES AND CANCELLATIONS


No. We are unable to cancel or change orders once they are placed. Our fulfillment center is incredibly fast and begins working on orders almost immediately once they are placed. Please make sure to review your order details carefully, including the size and color of your gear, and your shipping address.

Should you accidentally place an order for the wrong product, you can take advantage of our 15-day free exchange/return policy to swap for the product you meant to order.

We guarantee delivery only to the address provided at the time your order is placed. Address changes for packages already in transit are not possible.

If your order was accepted by our system, it means your credit card company accepted the address that was entered. You don't need to contact us to update your billing address.

OTHER


Got a question? Get in touch with a customer support representative, who will assist you with whatever you may need. Contact us